Privacy Policy

Alstra Solutions Ltd. (“we,” “us,” “our”) operates the ngo.us Registry website (the “Site”) to provide free subdomain registration services to nonprofit organizations. This Privacy Policy outlines how we handle the collection, use, disclosure, and safeguarding of your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using the Site, you consent to the practices outlined in this Privacy Policy.


1. Purpose and Scope

This Privacy Policy is designed to inform users of the following:

  • What personal information we collect
  • How we use the personal information
  • Who may have access to your personal information
  • The rights of users regarding their personal data
  • Our cookie policy

This Privacy Policy applies to users of https://ngo.us, owned and operated by Alstra Solutions Ltd. This policy supplements any terms and conditions governing your use of the Site.


2. Consent

By accessing or using the Site, you agree to the terms of this Privacy Policy and consent to:

  • The collection, use, and retention of personal information as outlined
  • Our use of cookies, as described below

You may withdraw consent at any time by discontinuing use of the Site and contacting us to delete your account and any associated personal data. To withdraw consent or for inquiries, contact us at: admin(at)alstra.ca.


3. Information We Collect

We only collect the personal information necessary for the operation and improvement of our services.

3.1 Automatically Collected Information

When you use our Site, the following information may be collected automatically:

  • IP address
  • Location
  • Device and browser details
  • Interaction data (e.g., clicked links, pages viewed)

This information helps us understand how users interact with the Site and is used to enhance user experience.

3.2 Information Provided by Users

When you interact with specific features of the Site, such as the subdomain registration process, we may collect the following personal information:

  • Name (first and last)
  • Email address
  • Organization information (including website URLs)
  • Contact details

We collect this information to verify your nonprofit’s eligibility and to communicate with you regarding the registration process.


4. Use of Personal Information

We use personal information collected through the Site to:

  • Process and verify subdomain registrations
  • Maintain and improve the Site
  • Prevent fraud, misuse, or illegal activities
  • Communicate important information about changes to the Site or services

We do not sell or share personal data with third parties except as required by law or to fulfill the purposes described in this policy.


5. Disclosure of Personal Information

5.1 Within Alstra Solutions Ltd.

Access to personal information is restricted to employees who require it to perform their job duties, such as managing subdomain applications and maintaining the security of the Site.

5.2 Third-Party Service Providers

We may share limited personal information with the following third-party service providers, who assist in the operation and functionality of the Site:

  • Cloud service providers: For hosting and data storage
  • DNS providers: For processing subdomain requests

All third-party providers are obligated to protect your personal information in accordance with applicable privacy laws.

5.3 Legal Obligations

We may disclose personal information if required by law, such as in response to a legal request or subpoena, or to protect our legal rights.


6. Rights of Users

As a user of the Site, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Erasure: You may request that we delete your personal information if it is no longer necessary for the purposes for which it was collected.
  • Withdrawal of Consent: You may withdraw your consent for us to use your personal information at any time.

To exercise any of these rights, please contact us at admin(at)alstra.ca.


7. Cookie Policy

We use cookies to improve user experience and the functionality of the Site. Cookies are small data files stored on your device that help us track your browsing activity.

Types of Cookies Used:

  • Functional Cookies: Necessary for site operation, such as remembering your login information.
  • Analytical Cookies: Used to collect data on how users interact with the Site, helping us improve functionality.

You may disable cookies in your browser settings; however, this may affect the functionality of the Site.


8. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your subdomain registration is complete, we retain minimal contact details for account management and notifications. We will notify you if your data needs to be retained for longer periods.


9. Security Measures

We take all reasonable precautions to protect the personal information collected through the Site. Measures include encryption of data, restricted access, and secure servers. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.


10. Data Transfers Outside of Canada

Personal information may be transferred to or stored in countries outside Canada, including the United States. In such cases, we ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.


11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information inadvertently, please contact us immediately at admin(at)alstra.ca, and we will delete the information as soon as possible.


12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with the updated effective date. We recommend reviewing this Privacy Policy periodically. Continued use of the Site after changes constitutes your acceptance of the new policy.


13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: admin(at)alstra.ca
Mailing Address:
Alstra Solutions Ltd.
2709 N Hayden Island Dr STE 457347
Portland, Oregon 97217, USA

Thank you for using the ngo.us Registry!